Refund policy

Returns & Refunds

Almost everything in the Wine & Drama shop is made to order, just for you. Lovely for you, complicated for returns. Here's how it works.

Damaged, misprinted or not what you ordered? We'll make it right. Email support@wineanddrama.com within 14 days of delivery with the subject Return Request: Order #[Order Number], a short description and a photo. We'll send a replacement or refund you to your original payment method, at no cost to you. In most cases you won't need to send anything back.

Lost in transit? If your order hasn't arrived within 10 business days of your shipping confirmation, email us and we'll track it down.

Everything else is final sale. Because each piece is made for you, we can't accept returns or exchanges for a change of heart, the wrong size or color, or a cap that simply didn't love you back. Please check the size chart before you order. Not sure? Email us first. We are very good at sizing questions.

Wrong address? Please double-check it at checkout. If a package comes back because the address was incorrect, we're happy to reship it, but the new shipping is on you.

Questions? Email support@wineanddrama.com or visit https://wineanddrama.com/contact/. Please contact us before sending anything back.